On-Site and Remote Support

What does it cost?

Our simple, flat-rate pricing: $75 per hour for both remote and on-site technical support, regardless of complexity.

What do we offer?

24/7 onsite and remote IT support for individuals, residential and business alike. We will resolve your technical issues promptly, whether you need hands-on service at your location or remote troubleshooting. From network setup to computer repairs, we deliver fast, reliable solutions when you need them most.

Remote Support

Technical troubleshooting and issue resolution via secure remote connection

  • Software installation, updates, and configuration

  • Email and productivity software support

  • Antivirus/security software management

  • System performance optimization

  • Network connectivity troubleshooting

  • Printer and peripheral device configuration

  • Basic data backup assistance

  • Software license management

Onsite Support Services

  • Hardware installation, repair, and upgrades

  • Network infrastructure setup and maintenance

  • Workstation and hardware devices deployment

  • Wireless network optimization

  • Hardware diagnostics and repair

  • New equipment setup and configuration

  • Hands-on training and user education

Support Hours

With 24/7 around-the-clock support, we provide customized service level agreements that match your specific needs. Each client receives a personalized support plan with guaranteed response times, service coverage, and priority levels designed around their unique requirements. Our flexible approach ensures you get exactly the level of support your business demands - no more, no less.

Please note: Response times vary based on service agreements. While we strive to assist all customers promptly, clients with service level agreements (SLAs) receive priority scheduling. Contact us to learn about our service plans and availability.

  • Flexible support hours to match your operations

  • Scalable service coverage levels

  • Tailored priority systems for different issue types

  • Adjustable support scope based on your technology environment

Response Time Commitments:

  • Critical Issues: 1-2 hours

  • High Priority: 4 hours

  • Medium Priority: 8 hours

  • Low Priority: Next business day