FAQs

Here we hope to answer your most common questions.

 General

  • At TechBuddy, we believe technology support should be straightforward and stress-free. We've designed our service process to be simple and transparent from start to finish.

    1. Fill out our contact form

    2. A TechBuddy will contact you to discuss your needs

    3. Schedule a convenient time for on-site or remote assistance

    4. Get help from your dedicated technician

    5. Pay using your preferred payment method

    Book your TechBuddy now: [CLICK HERE]

  • You can book a techbuddy online here or call our number at (949) 447-4247

  • Our techbuddies can help you every day of the week, 24/7 whether on-site or remotely. We can custom tailor our support services hours to your individual and specific business needs.

  • Our service model is time-based, charging an hourly rate for our technical expertise and support. We'll clearly communicate any additional service fees or costs beyond our standard hourly rate before beginning work. Through consistent, transparent communication, we ensure you'll have full visibility into all costs associated with your service. Please visit our Pricing page here to see specific prices on services.

  • No, the price is the same no matter what time of day you get help.

  • We accept multiple payment methods for your convenience:

    • Cash

    • Digital payments: Zelle, Venmo, CashApp, PayPal

    • Personal checks (for established clients)

 Other

  • techbuddy services the ‘DMV’, ‘DC Metro’ area, i.e., Northern Virginia, Washington D.C. and Maryland.

  • We strive to respond to all service requests within a few hours through our online form. While we operate 24/7, our response time for new customers may vary. You can expect to hear from us within 12 hours maximum, which accounts for after-hours inquiries.

  • If your chosen time or date is no longer suitable, please contact us at your earliest convenience and we will work with you to reschedule and/or cancel. We ask that our customers have the courtesy to notify us within a timely fashion before the appointment should anything change.

  • Yes! for our services in which we need to aid you with your technology woes and we come across private or personal information (PII) we do not keep and/or retain any information. Your information is YOURS and it’s important for us to help you keep it safe and secure. If our services rendered to you involve the retaining of your personal information we will discuss the risks and insure that your information is kept 100% safe. We have ready to sign documents for NDA’s if required to handle important information and data of yours if required.

  • We always present multiple solutions to fixing your problems or overcoming your challenges. However, it is not certain that it will be exactly the way you envisioned. It could be that something small needs to be purchased or that the hardware is simply too old. If we are unable to solve the problem and challenges that you are facing, we always make sure that you know how to proceed forward with your situation. We strive to always provide quality service with rapid efficiency and no wasted time or resources at your expense.

  • Our technicians follow strict health and safety protocols when working in homes and offices. While we appreciate a clean workspace, we understand this isn't always possible. For everyone's comfort and safety, our technicians may use protective equipment such as masks or gloves during service visits.